Our first rate support quarantees quality of service delivery, improving uptime and availability, operational efficiency whilst reducing costs. Secure Advice provides IT support services accross all the major technology platforms, networks and vendors, ensuring fast resolution time through our on-site and field-based technical teams.
The Secure Advice Managed Service
Secure Advice delivers a leading managed IT support services to all clients. Our 24/7 remote support combines the best practice of leading industry methodologies including ISO 20000 & 9000, ITIL and PRINCE2.Working closely with our clients Secure Advice has developed a managed service that aims to drive down costs, improve operational efficiency and increase your bottom line. Through regular monthly meetings with your dedicated Account Manager and Service Delivery Manager, we can ensure the agreed levels of service are consistently achieved and maintained through the duration of your support contract.
UK Technical Service Desk
• Your own dedicated technical support number
• Extended hours or full 24/7/365 models
• All calls answered in the UK by trained, accredited specialists
• Ability to log an unlimited number of incidents
• Access to all hardware/software vendors at premier level
• Flexible incident logging system
Proactive Remote Management
• Extended hours or full 24/7/365 models
• Full management of alerts and thresholds
• Production of availability reports
• Hardware and software baseline control
• Trend analysis reports
• License compliance, alerting and reporting
All Secure Advice maintenance support is delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre. From here all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through a wide network of experienced field engineers and allows us to offer a more responsive and efficient network & server support solution to our Clients.
Services include:
• UK, Ireland and mainland Europe coverage
• A single point of contact for all related incidents
• Networking devices & server support
• Guaranteed responses and fixes within defined service level agreement
• Nationwide spares locations
• A vast network of skilled and accredited field based engineers backed up by specialist consultants
• 24/7 Service Desk and call logging facility
• Service delivery management
• ISO 20000 certified in IT service management
• Remote and onsite trouble shooting services
Secure Advice is committed to delivering the highest standards in maintenance support. Providing our clients with unrivalled levels of service and support in order to minimise downtime and increase both user and overall operational efficiency.
To find out how we can assist you further with your Maintenance requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
Services include:
• UK, Ireland and mainland Europe coverage
• A single point of contact for all related incidents
• Networking devices & server support
• Guaranteed responses and fixes within defined service level agreement
• Nationwide spares locations
• A vast network of skilled and accredited field based engineers backed up by specialist consultants
• 24/7 Service Desk and call logging facility
• Service delivery management
• ISO 20000 certified in IT service management
• Remote and onsite trouble shooting services
Secure Advice is committed to delivering the highest standards in maintenance support. Providing our clients with unrivalled levels of service and support in order to minimise downtime and increase both user and overall operational efficiency.
To find out how we can assist you further with your Maintenance requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
As businesses continue to embrace new technologies they require a support resource that is able to provide them with time critical installation services. At Secure Advice we have a dedicated installation team of highly qualified engineers, so whatever the requirement you can be sure that we have the coverage to assist with your network or server requirements.
Secure Advice support engineers are trained and certified by market leading hardware vendors as system engineers and will provide a full network installation service, ensuring competency in addressing and diagnosing hardware and software issues. With a wide network of trained engineers located across the UK and Ireland Secure Advice have the necessary infrastructure for all types of system installation.
Secure Advice have also invested considerably in a Management centre - in technology, in people and in focused management. The result is a centre that actively manages the throughput of work , so whatever the installation requirement you can be sure it is logged and tracked on our web based system. Through this facility Secure Advice is continuously extending their expertise and capabilities to provide clients with a total integrated support solution.
If you require maintenance cover on equipment that is installed our technical staff will identify the spares requirement. We currently house an extensive spares inventory which ensures we can achieve the required fix times across all support contracts.
To find out how we can assist you further with your Installation requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
Secure Advice support engineers are trained and certified by market leading hardware vendors as system engineers and will provide a full network installation service, ensuring competency in addressing and diagnosing hardware and software issues. With a wide network of trained engineers located across the UK and Ireland Secure Advice have the necessary infrastructure for all types of system installation.
Secure Advice have also invested considerably in a Management centre - in technology, in people and in focused management. The result is a centre that actively manages the throughput of work , so whatever the installation requirement you can be sure it is logged and tracked on our web based system. Through this facility Secure Advice is continuously extending their expertise and capabilities to provide clients with a total integrated support solution.
If you require maintenance cover on equipment that is installed our technical staff will identify the spares requirement. We currently house an extensive spares inventory which ensures we can achieve the required fix times across all support contracts.
To find out how we can assist you further with your Installation requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
With increasing business process dependency on IT services and IT infrastructure, it has never been more important to ensure that changes to the infrastructure are managed to perfection. What's more, you need a detailed understanding of the business impact of an outage as well as the ability to control the process to execute upgrades and changes flawlessly and maintain service availability and service performance to the agreed levels.
Secure Advice Service Desk is a comprehensive, scalable IT Service Desk designed to provide a 24/7 support service to channel partners and their Customers. Using the Secure Advice Service Desk ensures your Customer`s can easily streamline IT service processes as well as manage the IT service life cycle through comprehensive service level management capabilities. Service Desk provides effective controls for your critical service support and service delivery processes.
Challenges of service and support management
Managing service commitments and keeping your networks mobile is the core goal of our service support activities. Today, keeping people connected with the network infrastructure is more complex than it has ever been. Technology is constantly advancing, the infrastructure is rapidly converging and the demand from your users changes as your business evolves.
Optimising service and support
Secure Advice Service Desk address the challenges of managing today`s complex service and support requirements. Providing a comprehensive and scalable service management solution our Service Desk is available to you 24/7 all year round. The technology behind Secure Advice's Service Desk is designed to reap maximum benefits to you through a service and support solution that can grow in parallel with your network requirements.
Incident management
Incidents are faults, errors and issues that your are experiencing with the network. All incidents are logged immediately through the Service Desk.
Key features of Incident management:
• Log calls for Customer's
• Incidents are automatically routed to teams or individuals based on client and type.
• Full service level times and milestones recorded
• Time spent at each action and function recorded
• Link incidents to problems, change requests or known errors
• View asset information eg. Software installed, hardware specifications
• Check against open calls, user or asset to prevent duplicate calls being logged
Knowledge management
Within any organisation the distribution of knowledge to staff is essential, allowing staff to have the knowledge resource to perform general day to day roles efficiently and effectively. Secure Advice`s Service Desk allows knowledge to be recorded, monitored and distributed to the required teams effectively. Partitioned knowledge bases allow managers to decide who has the relevant knowledge to support field engineers with any additional technical information that is essential to address a particular site visit.
Service level management
The Secure Advice Service Desk features dynamic Service Level Agreement (SLA) management capabilities. All incidents, requests and engineer calls are recorded into an inventory allowing our Service Desk to quickly search any recent or previous call records. The 24/7 Service Desk has the ability to receive and track calls at any time of the day or night ensuring that you are supported in the most efficient way possible, keeping downtime to the absolute minimum.
Key features include:
• Unlimited SLA`s
• European network of field engineers
• User defined priorities
• Breached and near breach analysis with warnings via e-mail, pop up notify, colour coding, BlackBerry/PDA and mobile phone alerts
To find out how we can assist you further with your Service Desk requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
Secure Advice Service Desk is a comprehensive, scalable IT Service Desk designed to provide a 24/7 support service to channel partners and their Customers. Using the Secure Advice Service Desk ensures your Customer`s can easily streamline IT service processes as well as manage the IT service life cycle through comprehensive service level management capabilities. Service Desk provides effective controls for your critical service support and service delivery processes.
Challenges of service and support management
Managing service commitments and keeping your networks mobile is the core goal of our service support activities. Today, keeping people connected with the network infrastructure is more complex than it has ever been. Technology is constantly advancing, the infrastructure is rapidly converging and the demand from your users changes as your business evolves.
Optimising service and support
Secure Advice Service Desk address the challenges of managing today`s complex service and support requirements. Providing a comprehensive and scalable service management solution our Service Desk is available to you 24/7 all year round. The technology behind Secure Advice's Service Desk is designed to reap maximum benefits to you through a service and support solution that can grow in parallel with your network requirements.
Incident management
Incidents are faults, errors and issues that your are experiencing with the network. All incidents are logged immediately through the Service Desk.
Key features of Incident management:
• Log calls for Customer's
• Incidents are automatically routed to teams or individuals based on client and type.
• Full service level times and milestones recorded
• Time spent at each action and function recorded
• Link incidents to problems, change requests or known errors
• View asset information eg. Software installed, hardware specifications
• Check against open calls, user or asset to prevent duplicate calls being logged
Knowledge management
Within any organisation the distribution of knowledge to staff is essential, allowing staff to have the knowledge resource to perform general day to day roles efficiently and effectively. Secure Advice`s Service Desk allows knowledge to be recorded, monitored and distributed to the required teams effectively. Partitioned knowledge bases allow managers to decide who has the relevant knowledge to support field engineers with any additional technical information that is essential to address a particular site visit.
Service level management
The Secure Advice Service Desk features dynamic Service Level Agreement (SLA) management capabilities. All incidents, requests and engineer calls are recorded into an inventory allowing our Service Desk to quickly search any recent or previous call records. The 24/7 Service Desk has the ability to receive and track calls at any time of the day or night ensuring that you are supported in the most efficient way possible, keeping downtime to the absolute minimum.
Key features include:
• Unlimited SLA`s
• European network of field engineers
• User defined priorities
• Breached and near breach analysis with warnings via e-mail, pop up notify, colour coding, BlackBerry/PDA and mobile phone alerts
To find out how we can assist you further with your Service Desk requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
IT Network Management is a full time job and one that requires a dedicated, strategic approach to ensure that any issues are dealt with as soon as they arise. Calling engineers out after the network has gone down is inefficient and costly and can be avoided by utilising Secure Advices remote network monitoring service.
IT Network Management overview
With networks demanding 24/7 attention it has never been more important to have the correct IT Network Management in place. Increasing pressure from Customers has put more reliance on support organisations to provide a dedicated remote technical support team that are available to monitor networks whatever the time.
Secure Advice can deliver a remote network monitoring solution which allows our team of technical experts to monitor your networks remotely in a safe and secure environment 24/7.
From our Network Operations Centre (NOC), we can monitor a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alert Clients of potential problems before they have a significant impact on a business. Remote monitoring can save businesses from the time, inconvenience and costs of a call out.
Optimised performance and availability
Our remote IT network monitoring service provides the monitoring of all devices under contract with Secure Advice and will alert the you of any incidents that could affect the performance of the overall IT network infrastructure.
The types of events monitored include:
• Device failures
• Module failures
• Power supply failures
• Link failures
• High utilisation
Reporting
Secure Advice provides an advanced reporting engine with a dynamic web based console that will enable network visibility across your entire IT network infrastructure.
Key Product Features:
• High Level Summary Views
• Topology and Event Search Views
• Monitor Performance and Alerts
• Reports for Common Performance Metrics
IT Network Management
In addition to alerting you of incidents we are able to provide an IT network incident management service. This service will provide you with access to our highly skilled engineering teams to assist with the related incident and ensure a swift resolution. All incidents will be logged and managed through the Call Management System (CMS).
Through secure access to the customer infrastructure through one or more MPLS links Secure Advice are also able to use advanced diagnostic and troubleshooting skills so that any non-hardware related incidents can be identified.
Key features of remote network monitoring include:
• Active monitoring
• Retrospective network reporting
• Performance monitoring
• Network failure reporting
• Central network error log
The system will assist your Customers with:
• Network visibility
• Network troubleshooting
• Network reporting
• Failure notification
• Multi-user access
• Security
Customer Portal
The portal provides basic functionality and includes user specific topology map displays, event log views, and real-time MIB table/graph displays. This web based module will allow the customer to have full visibility of their infrastructure health. You will have full multi user access, which will provide the ability to view, monitor, remotely manage, and report on the whole network through a single interface. This is the most important aspect of the solution and is extremely flexible. There are over 400 reports which can be setup and run with as much or as little information as is required.
Software capabilities include:
• Performance and fault management
• Intuitive point and click interface
• Enterprise scalability
• Universal device poller
• Community support
• VMware virtualisation monitoring
• Report writer
• Customer property editor
• Role based access control
• SNMP trap and syslog viewer
Summary
At Secure Advice we are committed to providing tailored support solutions to meet your needs. With coverage across the UK, Ireland and mainland Europe means Secure Advice has the technical expertise, resources and experience to remotely monitor your networks 24/7. Remote monitoring allows us to closely monitor and fix any IT network problems from our Network Operations Centre which in turn provides an efficient, reliable service to keep your networks running optimally at all times.
To find out how we can assist you further with your IT Network Management requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
IT Network Management overview
With networks demanding 24/7 attention it has never been more important to have the correct IT Network Management in place. Increasing pressure from Customers has put more reliance on support organisations to provide a dedicated remote technical support team that are available to monitor networks whatever the time.
Secure Advice can deliver a remote network monitoring solution which allows our team of technical experts to monitor your networks remotely in a safe and secure environment 24/7.
From our Network Operations Centre (NOC), we can monitor a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alert Clients of potential problems before they have a significant impact on a business. Remote monitoring can save businesses from the time, inconvenience and costs of a call out.
Optimised performance and availability
Our remote IT network monitoring service provides the monitoring of all devices under contract with Secure Advice and will alert the you of any incidents that could affect the performance of the overall IT network infrastructure.
The types of events monitored include:
• Device failures
• Module failures
• Power supply failures
• Link failures
• High utilisation
Reporting
Secure Advice provides an advanced reporting engine with a dynamic web based console that will enable network visibility across your entire IT network infrastructure.
Key Product Features:
• High Level Summary Views
• Topology and Event Search Views
• Monitor Performance and Alerts
• Reports for Common Performance Metrics
IT Network Management
In addition to alerting you of incidents we are able to provide an IT network incident management service. This service will provide you with access to our highly skilled engineering teams to assist with the related incident and ensure a swift resolution. All incidents will be logged and managed through the Call Management System (CMS).
Through secure access to the customer infrastructure through one or more MPLS links Secure Advice are also able to use advanced diagnostic and troubleshooting skills so that any non-hardware related incidents can be identified.
Key features of remote network monitoring include:
• Active monitoring
• Retrospective network reporting
• Performance monitoring
• Network failure reporting
• Central network error log
The system will assist your Customers with:
• Network visibility
• Network troubleshooting
• Network reporting
• Failure notification
• Multi-user access
• Security
Customer Portal
The portal provides basic functionality and includes user specific topology map displays, event log views, and real-time MIB table/graph displays. This web based module will allow the customer to have full visibility of their infrastructure health. You will have full multi user access, which will provide the ability to view, monitor, remotely manage, and report on the whole network through a single interface. This is the most important aspect of the solution and is extremely flexible. There are over 400 reports which can be setup and run with as much or as little information as is required.
Software capabilities include:
• Performance and fault management
• Intuitive point and click interface
• Enterprise scalability
• Universal device poller
• Community support
• VMware virtualisation monitoring
• Report writer
• Customer property editor
• Role based access control
• SNMP trap and syslog viewer
Summary
At Secure Advice we are committed to providing tailored support solutions to meet your needs. With coverage across the UK, Ireland and mainland Europe means Secure Advice has the technical expertise, resources and experience to remotely monitor your networks 24/7. Remote monitoring allows us to closely monitor and fix any IT network problems from our Network Operations Centre which in turn provides an efficient, reliable service to keep your networks running optimally at all times.
To find out how we can assist you further with your IT Network Management requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.
In a world of increased waste and environmental legislation the disposal and recycling of PC components, IT hardware and all types of redundant computer equipment has put growing pressure on companies to dispose of IT equipment in an environmentally friendly way.
In response to this Secure Advice have introduced an IT disposal service - a disposal and recycling service designed to remove all of your redundant laptops, monitors, desktops, servers, storage units, telephone systems and all other types of networking equipment. The service ensures that all disposals are done in a safe, secure and environmentally sensitive way.
Don`t be caught out
With the Waste Electrical and Electronic Equipment (WEEE) Directive coming into force along with the Data Protection Act of 2000, sensitive information and computers must be disposed of in a secure manner. Failure to comply with these Regulations could result in the following:
• Minimum £5,000 fine per prosecution; Maximum unlimited
• Possible ban from company directorship
• Civil action from the data subject
• Costs claimed against your company
• Possible forced closure of business by the Commissioners Office
Secure Advice IT disposal services guarantees that all sensitive or secure items, such as hard drives, are disposed of on site in front of the customer, with certificates issued as proof of elimination, so you can be confident that all items leaving your site have been dealt with following the right procedures. Secure Advice has also partnered with registered IT distribution charities in developing countries; this will allow communities in these areas to benefit from reusable IT equipment.
Benefits of using Comms-care IT disposal services
Arranging the disposal of redundant IT equipment can prove to be a logistical strain for a lot of companies so an outsourcing solution such as Secure Advice IT disposal services can prove very beneficial for a number of reasons;
• Large quantities of IT equipment can be removed free of charge (depending on specification)
• Complete peace of mind that all data is shredded on-site
• Certificate of destruction issued
• Security sacks and ties delivered free of charge
• Large or small quantities accepted
• Lockable secure cabinets
• Quick and efficient service
• All recyclable material is distributed accordingly
What will it cost?
Secure Advice IT disposal services provide clientss with a flexible option for the removal of redundant IT equipment. If your requirement is for the removal of a significant amount of items we more than often provide this service free of charge, with smaller quantities of IT equipment removed at very competitive prices. Each project is evaluated at the time. Please contact one of our representatives today to find out how we can assist you.
In response to this Secure Advice have introduced an IT disposal service - a disposal and recycling service designed to remove all of your redundant laptops, monitors, desktops, servers, storage units, telephone systems and all other types of networking equipment. The service ensures that all disposals are done in a safe, secure and environmentally sensitive way.
Don`t be caught out
With the Waste Electrical and Electronic Equipment (WEEE) Directive coming into force along with the Data Protection Act of 2000, sensitive information and computers must be disposed of in a secure manner. Failure to comply with these Regulations could result in the following:
• Minimum £5,000 fine per prosecution; Maximum unlimited
• Possible ban from company directorship
• Civil action from the data subject
• Costs claimed against your company
• Possible forced closure of business by the Commissioners Office
Secure Advice IT disposal services guarantees that all sensitive or secure items, such as hard drives, are disposed of on site in front of the customer, with certificates issued as proof of elimination, so you can be confident that all items leaving your site have been dealt with following the right procedures. Secure Advice has also partnered with registered IT distribution charities in developing countries; this will allow communities in these areas to benefit from reusable IT equipment.
Benefits of using Comms-care IT disposal services
Arranging the disposal of redundant IT equipment can prove to be a logistical strain for a lot of companies so an outsourcing solution such as Secure Advice IT disposal services can prove very beneficial for a number of reasons;
• Large quantities of IT equipment can be removed free of charge (depending on specification)
• Complete peace of mind that all data is shredded on-site
• Certificate of destruction issued
• Security sacks and ties delivered free of charge
• Large or small quantities accepted
• Lockable secure cabinets
• Quick and efficient service
• All recyclable material is distributed accordingly
What will it cost?
Secure Advice IT disposal services provide clientss with a flexible option for the removal of redundant IT equipment. If your requirement is for the removal of a significant amount of items we more than often provide this service free of charge, with smaller quantities of IT equipment removed at very competitive prices. Each project is evaluated at the time. Please contact one of our representatives today to find out how we can assist you.
